Shipping Information

Mental Health Grace Alliance exists to cultivate healthy solutions for hearts and minds and we hope that has been your experience with our resources!  We make every effort on our end to ensure that you receive your workbooks as planned.

SHIPPING INFORMATION

All orders will be shipped 1-3 business days from the time the order is placed. We do not ship on Saturdays or Sundays.

Please note: Once orders leave our facility and are in the possession of the carrier, we are not responsible for any shipping delays; therefore, we cannot refund any shipping charges paid. 

Canceling/Modifying an Order:

Due to our quick processing time, we are unable to cancel or modify an order after it has been placed.  This applies to domestic and international orders. 

Lost in Transit:

We know that on occasion, a package can be lost in transit or undeliverable. If your package still has not arrived within our shipping guidelines timeframe (7-10 business days for USPS Media Mail or 1-3 business days for Priority Shipping), we will gladly reship your item at no cost with a verified shipping address.

If after the 2nd shipment, your order still has not arrived and you still wish to receive your items, the 3rd reshipment will be at the customer's expense and a new shipping address will be required.

International Shipping:

International customers are responsible for any taxes, duties, or brokerage fees on customer orders. Contact your customs office in regard to duties, customs, taxes, etc. Shipping times vary depending on the country. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Mental Health Grace Alliance is not responsible for any delivery delays caused by Customs. 

To avoid a delay in receiving your order from customs, we strongly suggest:

  • Providing a phone number where you can be reached by customs when your product arrives, if needed. 

  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not reship orders or refund original shipping charges for goods that are refused for delivery/not picked up at customs or orders that were returned to us due to customer ordering error (e.g. invalid address).

International shipping rates:

International shipping rates, calculated during checkout, take a number of factors into account, including service level (standard/express), number of items purchased, item weight, and the destination location/region.  Our 50% discount is automatically applied at checkout.

SHIPPING HOLIDAY CLOSINGS

No orders will be shipped on these days but they will process and ship the following business day.

  1. New Year's Day 

  2. Good Friday 

  3. Memorial Day 

  4. Independence Day 

  5. Labor Day 

  6. Thanksgiving Day 

  7. Day after Thanksgiving

  8. Christmas Eve 

  9. Christmas Day 

  10. Any additional dates as noted on the online store.

 

For information regarding Returns and Refunds, review our Returns Policy here.