Privacy Policy

This Privacy Policy was last updated May 20, 2018.

 

This website (www.mentalhealthgracealliance.org) is operated by Mental Health Grace Alliance (“Grace Alliance,” “organization,” “we,” “us,” and/or “our”).  We at Grace Alliance respect your privacy. This Privacy Policy is designed to explain how we collect, use, share and protect the personal information that you provide to us when you access our website, purchase goods or engage with us on social media.  It also explains your own rights to the information we collect.  This Privacy Policy applies solely to information collected by this website.

 

We will alert you to any changes to this Policy by changing the “last updated” date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site(s).  You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is posted.  We encourage you to periodically review this Privacy Policy for any changes.

 

COLLECTION OF INFORMATION

The information that this website may collect includes:

  1. Personal Data: Personal Data is any information that can be used to identify you specifically, such as your name, shipping address, email address, telephone number or demographics, like age, gender, or church affiliation.  We collect Personal Information from you when you voluntarily provide such information, such as when you contact us with inquiries, subscribe to our Grace Alliance e-mail newsletters, submit a form, register for an event, make a purchase or download a resource.  By voluntarily providing us with Personal Information, you are allowing us to use it in accordance with this Policy.  You are under no obligation to provide this information, but your refusal to provide it may prevent you from accessing certain benefits on our website or from making purchases.
  2. Non-Identifiable Data: Non-Identifiable Data is information that our website automatically collects about you when you access our website, such as your IP address, browser type, the dates and times you access our website and the specific pages you view.  We also utilize “cookies” on this site. Usage of a cookie is in no way linked to any personally identifiable information on our site. See “Tracking Technologies” below for more information.
  3. Financial Data: Financial Data is information that is related to your payment method, such as credit card or bank transfer details.  On this website, we only collect financial data through third party payment processors (such as Stripe, eTapestry and PayPal) in order to allow you to purchase or order products and submit donations from our website.  For further information about how our third party payment processors use, disclose and protect your financial data, you should review these processors’ Privacy Policies on their individual websites.
  4. Social Networking Data: Social Networking Data is any personal information that we may access from social networking sites and apps, including Facebook, Instagram, LinkedIn, Twitter or other social networking sites or apps not named specifically here.  This information may include your name, your social network username, location, email address, age, gender, profile picture and any other public information.  If you do not want us to access this information, please visit the specific social networking site and change your privacy settings.
  5. Other Data: On occasion, you may give us additional data in order to participate in a contest, giveaway or survey.  You will be prompted for this information and it will be made clear that you are offering this kind of information in exchange for an entry into such a contest or giveaway.

 

USE OF INFORMATION

Your information allows us to offer you certain products and services, to fulfill our commitments to you, to customize your interaction with our organization and our website and to make informed decisions for future resources and services we think might interest and benefit you.  We store your data and transmit it to a third party for processing, but only for legitimate business interests, such as providing you with the opportunity to purchase our products or services and interact with our website.

 

Specifically, we may use the information and data described above to:

  1. Deliver any products or services purchased by you to you.
  2. Correspond with you.
  3. Process payments or refunds.
  4. Contact you about new opportunities, products or services that we think you may be interested in.
  5. Interact with you via social media.
  6. Send you a newsletter or other updates about our organization or website.
  7. Utilize targeted advertising.
  8. Request feedback from you.
  9. Inform you of updates to our products and services.
  10. Resolve disputes and troubleshoot any problems.
  11. Administer contests or giveaways.
  12. Compile anonymous statistical data for our own use or for a third party’s use.
  13. Assist law enforcement if necessary.
  14. Prevent fraudulent activity on our website.
  15. Analyze trends to improve our website and offerings.

 

DISCLOSURE OF INFORMATION

We may share your information with third parties in certain situations.  Specifically, we may share your data with third party processors when necessary to serve our legitimate organization and business interests, which include communicating with you, taking orders for goods or services, delivering our goods and services, administration of our website, identifying trends, protecting the security of our company and website and marketing additional goods and services to you.  The legal basis for our disclosure of your data is both your consent to this Privacy Policy and our own right to protect and promote our legitimate business interests.

 

These are the specific situations and reasons why we may share your information:

  1. Third Party Processing: We may provide your information to third parties who help us with a variety of tasks, such as processing payments, service hosting and delivering emails.
  2. Legal Requirements: Grace Alliance may disclose your information if required to do so by law or in the good faith belief that such action is needed to (a) comply with legal obligation, (b) protect and defend the rights or property of the Grace Alliance, (c) act in urgent situations to protect the personal safety of users of our Services or the public or (d) protect against legal claims.
  3. Agents, Consultants and Related Third Parties: Like many organizations and businesses, Grace Alliance sometimes hires other companies or individuals to perform business-related functions. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
  4. Interaction with Others: When interacting with others on our website or affiliated social media accounts and web services (webinars), other may have access to some of your data, including your name, profile picture and your history of interaction. In order to change these settings on social media, adjust your privacy settings on your individual accounts.

 

PROCESSING OF INFORMATION

Most of your information is not processed in-house, but rather by trusted third-party processors, such as Stripe for payment processing and eTapestry for donation processing.  Both are third-party processors who process your payment and remit the funds to us. Therefore, in many situations, it is necessary for us to submit your information to third-party processors because we do not have the capability of processing the information in-house.

 

The information we do process internally is done with the legal basis of both your consent to the processing and our need to conduct our legitimate business interests.  This information is processed in order to administer, maintain and improve our website, to keep records of our transactions and interactions, to be able to provide you with goods and services, to comply with our legal obligations, to obtain professional advice, to fulfill our commitments to you and to protect the rights and interests of the organization, our customers and any third parties.

 

The information we may process includes:

  1. Data about your usage of our website, such as your IP address, geographical information, and how long you accessed our website and what you viewed. 
  2. Data that you provide us in the course of using our services.
  3. Data that you post on our website, such as comments in response to blogs.
  4. Data that you submit to us when you make an inquiry regarding our website or offerings.
  5. Data related to your transactions with us, including your purchase of our goods or services. This information may include contact details and payment information.
  6. Data that you provide to us when you subscribe to our emails or newsletters, including your email address.
  7. Data that you submit to us via correspondence, such as when you email us with questions.
  8. Any other data identified in this policy, for the purpose of complying with our legal obligations, or to protect the vital interests of you or any other natural person.

   

TRACKING & ANALYZING TECHNOLOGIES

In order to improve the experience of both our customers and also our organization, we utilize certain tracking technologies, including:

  1. Cookies: A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. However, cookies can in no way be linked to any personally identifiable information on our site.  Most browsers are set to accept cookies by default. When you first open our website, you will be informed that we use Cookies via a web banner and will be prompted to ‘Continue.’ If you would like to disable cookies, you may do so through your browser settings. However, this may affect your use of our website. By continuing to use our website and not disabling cookies on your browser, you are consenting to our use of cookies in accordance with the terms of this policy.
  2. Activity Log: Our website utilizes an Activity Log, which logs visitors to our website.  This is a typical practice for hosting companies and part of the hosting service’s analytics. The information included in the Activity Log includes IP addresses, location (city/state/country), referring pages, browser type, Internet Service Provider (ISP), date/time stamp and pages visited.  This data is used to analyze trends, manage the website and gather demographic information.  This information are not linked to any personal identifiable information.
  3. Website Analytics: In addition, we may utilize third party analytic companies, such as Google Analytics, Squarespace Analytics and others. The analytic companies may use cookies or other tracking technologies to analyze a visitor’s use of our website.  We do not transfer any personal information to these third party companies.  In order to access our website, you must consent to the collection and use of your information by these third party analytic companies.

 

DATA RETENTION

We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. Data that we gather for a specific and particular purpose, such as assisting law enforcement or analyzing trends, will not be kept for longer than is necessary for that particular purpose.  Data that is no longer needed by us for any of the purposes listed above will be permanently deleted.  

 

You may request that we delete your data at any time.  However, we cannot control the retention policies of third parties.   If you wish to have any third parties delete your data, you will need to contact those third parties directly.  You may request a list from us of all third parties to whom we have transmitted your data.

 

SECURITY OF YOUR INFORMATION

We take reasonable precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.  However, no Internet or email transmission is ever fully secure or error free. Specifically, email sent to or from our website may not be secure. Therefore, it is important to take special care in deciding which information you send us via email. Please keep this in mind when disclosing any Personal Information to the Grace Alliance via the Internet.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us or a third party payment processor in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

By consent to this Privacy Policy, you acknowledge that your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of your data by other parties.

 

We will notify you promptly of any known breach to our security systems or your data which might expose you to serious risk.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 714-257-5791 or via email at info@mhgracealliance.org. 

  

YOUR RIGHTS

You have certain rights with respect to your personal data, as outlined below. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data.  In addition, we reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights.  Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law.

 

  1. Access to Information/Update of Information: You have the right to update or change any information you have provided to us.  To confirm, update or delete your information, please contact us at admin@mhgracealliance.org.
  2. Emails And Communications:  You may opt out of receiving email correspondence from us by checking the appropriate box when you make a purchase.  You may change your communication settings by contacting us at info@mhgracealliance.org or clicking the Unsubscribe link at the bottom of any emails you receive.
  3. Complaints: You have the right to complain to a supervising authority if you believe we are misusing your data or have violated any of your rights under this Privacy Policy or applicable law.

 

THIRD PARTY WEBSITES

This Policy only applies to the Grace Alliance listed website. The website may contain links to other websites not operated or controlled by the Grace Alliance. The policies and procedures described here do not apply to the Third Party websites or services. The use of the links on the website does not imply that the Grace Alliance endorses or has reviewed the Third Party websites and their privacy policies. We recommend contacting those websites directly for information regarding their privacy policies.

 

CHILDREN’S ONLINE PRIVACY PROTECTION

The Grace Alliance does not knowingly collect Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our website. We encourage parents and legal guardians to monitor their children’s Intenet interaction and use to help enfore our Privacy Policy.  If you believe that a child under the age of 13 has provided Personal Information to the Grace Alliance, please contact us and we will attempt to delete that information from our databases.

 

INTERNATIONAL DATA

Our website is hosted by servers located in the U.S.  If you are located in the European Union, some of your data will be transferred internationally to those servers.  Transfers will be protected by appropriate safeguards, namely the EU-US Privacy Shield. More information on the Privacy Shield can be found at: https://www.privacyshield.gov/welcome.

 

CALIFORNIA PRIVACY RIGHTS

The State of California has established its own unique regulations that apply to California residents.  If you reside in California, you have the right to obtain from us, once per year and free of charge, information regarding what information we disclose to third party marketers, and the names and addresses of each third party to whom we disclose your data.  If you are a California resident and would like to make such a request, please use the contact information listed below.

 

If you are a California resident and under the age of 18, you have the right to request that we remove any data that you publicly post on our website. To request removal of your data, please use the contact information listed below. Note that while we will remove your data that is publicly posted on our website, we may not be able to completely remove that data from our systems.

 

NEWSLETTER PRIVACY

The Grace Alliance offers you the chane to volunteer information that is used for email and marketing purposes. This information includes, but is not limited to, name and email address.  You may unsubscribe to any future email communication at any point, but we reserve the right to maintain a database of past subscribers. We reserve the right to utilize this data as necessary in our business and as provided by law. Your information may be shared with third parties to help us conduct legitimate business. We will never sell your information to third parties.